Shipping Policy

Welcome to JtCustomFigs, we understand that receiving your items quickly and safely is important. So we've outlined our shipping policy below to ensure a transparent and satisfying experience when shopping with us.

Shipping Policy

1. Shipping Methods:

We offer several shipping methods to accommodate your needs. The available options and estimated delivery times are provided during checkout. Please note that delivery times may vary depending on your location and the shipping method selected.

2. Processing Time:

Orders are typically processed and shipped within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Costs:

Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order during the checkout process before making a payment.

 

5. Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.

6. Delays and Exceptions:

While we strive to ensure timely delivery of all orders, there may be instances where unforeseen circumstances cause delays. These circumstances may include but are not limited to weather conditions, customs delays, or carrier delays. We appreciate your patience and understanding in such situations.

7. International Shipping:

For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. We recommend contacting your local customs office for more information on these charges before placing your order.

8. Order Changes and Cancellations:

Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing the checkout process. If you need assistance with an order, please contact our customer service team as soon as possible.

9. Lost or Damaged Shipments:

In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

10. Contact Us:

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you and can be reached via email at jtcustomsdbz17@gmail.com

11. Policy Updates:

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to this page.